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Omnisend is a powerful marketing automation platform built for growing ecommerce businesses that have graduated past the basic email marketing tools. Our platform combines rich customer data with an omnichannel approach that empowers smart marketers to generate more sales by sending highly personalized messages on various channels. Omnisend is now used by more than 50,000 brands in 130 countries all over the world, sending millions of messages every single day.
About the role
As a Manager of Omnisend Academy you will lead our Academy team and be responsible for leading a team of new and established academy content specialists and video producers in a fast-paced environment. You will work closely with the other managers and the Director of Customer Success to help build a highly successful team. As part of our customer-centric, results-driven organization, you will be responsible for driving sustainable, long-term customer value.
This is a full-time, salaried exempt position. The typical work week will be Monday through Friday, working an expected 40+ hours/week. Due to this role supporting varying time zones, there may be some early morning or after hours meeting requirements.
What you’ll do @ Omnisend:
Define the program development of customer-centric educational content and learning paths to help our customers succeed using Omnisend;
Oversee the development and expand upon our existing certification program;
Initially manage a global team of 3 direct reports;
Recruit, interview, hire, and train new team members;
Serve as a coach and a leader, helping to develop the skills of your individual contributors so they are able to achieve their career goals;
Be a leader in the company, with an excellent attitude that inspires others to do their best work;
Proactively (and collaboratively) remove roadblocks getting in the way of others;
Assess customer sentiment for your team, discovering trends to improve or capitalize on to improve customer outcomes.
We expect that you’ll bring:
Passionate about creating world class training content and experience building customer education programs;
A track record working creatively problem-solving and collaborating with Support, Product, and Marketing to create an exceptional customer experience;
2+ years managing a team, ideally in Customer Education or Marketing for a high growth SaaS company;
Experience in marketing or advising customers on marketing strategy. SaaS MarTech experience is a plus;
Excited to be a part of an early-stage, high-growth startup and the opportunity to accelerate your career development;
Ability to thrive in a fast-paced, high-growth, rapidly changing environment.
What we offer in return:
Base salary of 70k;
Chance to join a fast-growing tech start-up with a great team of inspiring colleagues;
Up to date working methods, best practices, and top-notch technologies;
A solid budget for training;
Full medical benefits and generous Dental and Vision Insurance
Fully covered Supplemental Benefits: Short Term Disability Income, Accident, Life, and Cancer Insurances;
Retirement Plan (Omnisend Inc. will contribute 5% of an employee’s salary(pre-tax) to their account on their behalf regardless of whether the employee contributes or not);