Klaviyo's free email support is over.

On February 1, 2023, Klaviyo ended its unlimited access to email support for free users. From now, Klaviyo free customers will have to scour hundreds of articles to find the answers by themselves. Use code 247SUPPORT to get 30% off for 3 months when you switch to Omnisend.

Switch to Omnisend

24/7 SUPPORT

Live chat and email support
for all

Omnisend customer support is available 24/7, including live chat and email support for every single one of our customers. No matter what plan they’re on. That’s real customer support you can count on.

How we support you

We've got you covered 24/7, in literally every single time zone. And, with an average response time of under 3 minutes, we know how to support you fast.

In-app live chat

Just click on the chat icon on the bottom-left of your screen and we’ll respond in under 3 minutes.

If you want, you can email us your questions and we’ll get back to you soon with a comprehensive answer.

Help Center

We regularly update our Help Center with useful articles to show you how to use a new feature or solve a common issue.

Academy

Our Academy was established to help Omnisend clients, at any stage, get more out of their email marketing

BEST SUPPORT

Get award-winning customer support

With a Stevie Award for fantastic customer support and more than 4,000 five-star reviews on Shopify, we know how to get support right. Get top-notch 24/7 customer support to help your business grow.

The people behind Omnisend support

When you contact support, you’ll get in touch with one of these amazing people (no bots here)

What our customers say

These customers tried Omnisend and loved the features, but were blown
away by our support.

"Omnisend support is simply amazing, probably the best I've experienced. I switched from Mailchimp and Klaviyo to Omnisend and it's been a great decision. Price is lower and features are much more easier to use. Plus my emails never get flagged as spam like they did on the other platforms. Simply the BEST!"

UltraClear Epoxy

November 18, 2022

"New to Omnisend, but the customer support has made this process a breeze. Diego was exceptional and super insightful. He literally assisted me via chat for almost 2 hours and with extreme patience."

StylePurch

November 23, 2022

"Omnisend is incredibly user-friendly and the customer support is AMAZING! From the demo and the chat feature, I've had help all along the way of learning the platform. Luiz helped me most recently with the learning curve of setting up and understanding certain things."

P.S. 143 Paper Co

November 23, 2022

CUSTOMER SUCCESS MANAGER

Our support doesn’t stop there

Clients that pay at least $400/month get unlimited access to a dedicated Customer Success Manager. Our CSMs provide regular business reviews and reports to help you improve your performance consistently.

Get real support, every day

Omnisend supports you when you need it most, helping you build brand loyalty
and generate more sales. And our customers agree.

4,200+

5-star Shopify reviews

90% of our customers rate us 5 stars

100K+

online stores

Using Omnisend everyday around the world

24/7

customer support

Our support is always available, no matter the day