Omnisend - Email Marketing Platform

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At Omnisend, 24/7 support is business as usual

We’d love to mention how we have brand-new 24/7 live chat and email support for all — but we’ve had it the entire time, for all customers, on any plan (including free).

Emily
It is important to know that in Omnisend instead of focusing on the competition, we focus on our customers
Support Team Manager
Matija
I believe we should thank our customers for raising issues. Most people don’t complain, they just walk away--so thank you for the chance to make a difference!
Support Tier 1 Agent
Deivydas
I work with one of the most interesting, fun, sophisticated and diverse teams ever! I feel very lucky and extremely happy to be part of it.
Customer Support Director
Armintas
This platform is so easy, smooth and modern. New features are constantly being added and our customers are really happy using it.
Technical Support Specialist
Gintarė
Being a trusted advisor--from setting up new customers, to helping them achieve significant ROI--is exactly why I love working in the customer success field.
Manager of Customer Success Team
Monika
I love seeing our customers grow and reach success with Omnisend, and being part of the Customer Success team allows me to help them on their journey.
Senior Customer Success Manager
Šarūnas
Nothing is ever perfect except for the road to perfection. Solving a problem is like helping to build a bridge for this road.
Technical Support Specialist
Edgaras
I am constantly amazed by the talent and dedication of my team. They consistently go above and beyond, tackling challenges with creativity and resilience.
Technical Support Team Lead

I believe we should thank our customers for raising issues. Most people don’t complain, they just walk away--so thank you for the chance to make a difference!

Matija
Support tier 1 agent
Emily
It is important to know that in Omnisend instead of focusing on the competition, we focus on our customers
Support Team Manager
Matija
I believe we should thank our customers for raising issues. Most people don’t complain, they just walk away--so thank you for the chance to make a difference!
Support Tier 1 Agent
Deivydas
I work with one of the most interesting, fun, sophisticated and diverse teams ever! I feel very lucky and extremely happy to be part of it.
Customer Support Director
Armintas
This platform is so easy, smooth and modern. New features are constantly being added and our customers are really happy using it.
Technical Support Specialist
Gintarė
Being a trusted advisor--from setting up new customers, to helping them achieve significant ROI--is exactly why I love working in the customer success field.
Manager of Customer Success Team
Monika
I love seeing our customers grow and reach success with Omnisend, and being part of the Customer Success team allows me to help them on their journey.
Senior Customer Success Manager
Gediminas
Customer success is a top priority for me at Omnisend, and I'm always excited to help our ecommerce merchants increase their sales, not their workload!
Customer Success Manager
Matas
I get to help various ecommerce brands achieve their goals using Omnisend, which is great because working with people has always been my passion.
Customer Success Manager
Šarūnas
Nothing is ever perfect except for the road to perfection. Solving a problem is like helping to build a bridge for this road.
Technical Support Specialist
Edgaras
I am constantly amazed by the talent and dedication of my team. They consistently go above and beyond, tackling challenges with creativity and resilience.
Technical Support Team Lead

I believe we should thank our customers for raising issues. Most people don’t complain, they just walk away--so thank you for the chance to make a difference!

Matija
Support tier 1 agent
What we can help you with

  • Onboarding

  • Campaigns

  • Workflows

  • Deliverability

  • Using email, SMS & push

  • Signup forms

  • Education & improvement

  • Segmentation

  • Reporting

And so many other things...

How we support you

Three minutes or less. That’s how long it takes on average to get a response from one of our agents. We cover all time zones, around the clock, giving you the help you need, when you need it.

How we support you

We’re helping answer your
questions through:

In-app live chat

Just click on the chat icon on the bottom-left of your screen and we’ll respond in under 3 minutes.

Email

If you want, you can email us your questions and we’ll get back to you soon with a comprehensive answer.

Help Center

We regularly update our Help Center with useful articles to show you how to use a new feature or solve a common issue.

Academy

Our Academy was established to help Omnisend clients, at any stage, get more out of their email marketing.

Get award-winning customer support

With a Stevie Award for fantastic customer support and more than 5,500 five-star reviews on Shopify, we know how to get support right. Get top-notch 24/7 customer support to help your business grow.

No matter what platform they're on, our clients absolutely love us
4.7 / 5
4.6 / 5
4.9 / 5
4.5 / 5

Here's what our clients have to say

Our support team is dedicated to every single one of our clients, and these reviews show just how much our clients appreciate our help.

Stars

"Omnisend support is simply amazing, probably the best I've experienced. I switched from Mailchimp and Klaviyo to Omnisend and it's been a great decision. Price is lower and features are much more easier to use. Plus my emails never get flagged as spam like they did on the other platforms. Simply the BEST!"

UltraClear Epoxy
November 18, 2022
Stars

"New to Omnisend, but the customer support has made this process a breeze. Diego was exceptional and super insightful. He literally assisted me via chat for almost 2 hours and with extreme patience."

StylePurch
November 23, 2022
Stars

"Omnisend is incredibly user-friendly and the customer support is AMAZING! From the demo and the chat feature, I've had help all along the way of learning the platform. Luiz helped me most recently with the learning curve of setting up and understanding certain things."

P.S. 143 Paper Co
November 23, 2022
CUSTOMER SUCCESS MANAGER

Our support doesn’t stop there

Clients that pay at least $400/month get unlimited access to a dedicated Customer Success Manager. Our CSMs provide regular business reviews and reports to help you improve your performance consistently.

Our support doesn’t stop there

Get real support, every day

Omisend supports you when you need it most, helping you build brand loyalty and generate more sales.

5,500+
5-star Shopify reviews

90% of our customers rate us 5 stars

125K+
online stores

Using Omnisend everyday around the world

24/7
customer support

Our support is always available, no matter the day

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