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We’d love to mention how we have brand-new 24/7 live chat and email support for all — but we’ve had it the entire time, for all customers, on any plan (including free).
I believe we should thank our customers for raising issues. Most people don’t complain, they just walk away--so thank you for the chance to make a difference!
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Three minutes or less. That’s how long it takes on average to get a response from one of our agents. We cover all time zones, around the clock, giving you the help you need, when you need it.
Just click on the chat icon on the bottom-left of your screen and we’ll respond in under 3 minutes.
If you want, you can email us your questions and we’ll get back to you soon with a comprehensive answer.
We regularly update our Help Center with useful articles to show you how to use a new feature or solve a common issue.
Our Academy was established to help Omnisend clients, at any stage, get more out of their email marketing.
With a Stevie Award for fantastic customer support and more than 4,000 five-star reviews on Shopify, we know how to get support right. Get top-notch 24/7 customer support to help your business grow.
Clients that pay at least $400/month get unlimited access to a dedicated Customer Success Manager. Our CSMs provide regular business reviews and reports to help you improve your performance consistently.
Omisend supports you when you need it most, helping you build brand loyalty and generate more sales.
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