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Omnisend offers more features than Klaviyo, and is cheaper for smaller and larger merchants. If you have 1,500 contacts, you can send 18,000 emails for just $25/month with Omnisend. On Klaviyo, you’d have to pay $20 more just to send 3,000 fewer emails.
If you have 90,000 contacts, you’d be paying only $1,050/month with unlimited emails on Omnisend. If you’re on Klaviyo, that’ll cost you $500 more and you’ll have limits on your emails.
With Omnisend, you get international SMS to reach your audience in any country, plus you can roll over unused SMS credits to the next month. You can also get separate monthly SMS plans to pay only for what you use.
Klaviyo limits their SMS to just four countries: the US, UK, Australia and Canada, so you can't reach customers in other countries. Even worse: Klaviyo’s SMS credits don’t roll over, and since you’re paying more for fewer SMS, you lose on both sides.
Omnisend’s customer service is so much better than Klaviyo, with faster and more attentive responses, while Klaviyo takes forever to get in touch with and they try to get rid of you ASAP.
Omnisend’s customer support has an average response time of under 5 minutes—no matter the day or time of year. That’s because we have more support agents during peak periods like Black Friday.
Klaviyo’s customer support takes time off during peak periods, and their live chat is unavailable for weeks at a time. Even then, you’ll often have to wait hours or days for a response, which can cause you to lose sales.
With Omnisend, you’ll have unlimited access to your dedicated Customer Success Manager. Any brand that pays at least $400 gets their own CSM who provides regular business reviews and reports to help you improve consistently.
That’s not the case with Klaviyo. You’ll need to pay at least $2,000 to get your own CSM. Even then, you’re limited to only two meetings per quarter, which is simply not enough to get the help you need.
Omnisend's List Cleaning feature identifies low-quality contacts in your email list, so you can improve your deliverability and reduce your monthly expenses by 28% on average, all within minutes.
Klaviyo doesn’t have anything like it. Instead, you’d need to manually play around with segments and filters, which both takes more time and is less effective.
Omnisend gives you more features and services for much better pricing, including: