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We put our customers at the heart of everything we do

Since 2014, we’ve been on a consistent mission to help and empower our customers: small and medium-sized ecommerce merchants. While making complex email marketing features simplified and accessible to everyone, we help our customers grow their businesses by building stronger connections with their customers.

We help you to stay connected with your customers

Small and medium-sized online stores make ecommerce much more interesting. Whether you’re selling your own designed products or creating a wider selection from different brands, you’re offering a unique experience for your customers. We know just how fun it can be to buy from these kinds of merchants, since the personal attention you give makes shopping much more exciting. This is something your customers will always long for, especially after dealing with the many faceless ecommerce giants out there.

We know that it’s not that easy to always be customer-first and give each customer the personal attention they need, especially when your business grows. But that’s where Omnisend comes in. We’re here to help you stay connected with your customers at scale—from capturing their emails on their first visit to your store to winning them back when they seem to have forgotten about you.

Customer-centric culture in action

At Omnisend we not only encourage our merchants to think customer-first, but we do the same regarding our customers. Whether we’re planning new features, making support improvements or anything else, we always think what would serve our customers needs better. See how we’re doing that in real actions.

Simple pricing

Our pricing is simple and easy: it depends on the number of subscribers you have. And, unlike some of the other email marketing platforms, we count your subscribers only once instead of every time you add them to different lists. That matters!

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Always available support

We give you stellar support and helpful advice anytime you need it. Find the answers yourself in our Knowledge Base, shoot us an email at support@omnisend.com, or just write us a direct message on our platform. We’re available 24/7!

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Fair refund policy

We know—returns and refunds in ecommerce are pretty straightforward. With email marketing platforms, it’s usually more complicated, but not here at Omnisend. We’ve got a no questions asked 30-day refund policy if you didn’t use the platform during that time.

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That’s how we heart our customers.
Now, see how we help you heart yours.