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Charleston, SC September 9, 2025
Omnisend’s latest consumer survey shows that Americans are returning to Chinese ecommerce giants Temu and Shein only months after fresh tariff announcements. Although 29% of respondents reported higher prices on Temu and 24% said the same about Shein, site visits, app installs, and shopping frequency have all surged – matching or surpassing 2024 levels.
Key findings:
“Tariff headlines and decreased ad spend on the Temu side caused a brief wobble, but value still rules,” says Marty Bauer, Ecommerce Expert at Omnisend. “Consumers are sensitive to price hikes yet remain willing to sift for deals – especially when coupons, free shipping thresholds, and social buzz offset perceived cost increases. U.S. brands aiming to compete should emphasize speed, simplified returns, and trust signals that Chinese marketplaces can’t easily replicate.”
Even with the rebound, survey respondents highlighted the factors most likely to push them away from Chinese platforms: 34% said further price increases would trigger a switch, while 24% cited faster shipping as a key lure elsewhere. Supporting domestic businesses, better customer service, and concern over data/privacy were lesser – but still noted – concerns.
Marty Bauer provides some tips for U.S. merchants who want to attract some shoppers from Chinese platforms:
The survey was commissioned by Omnisend and conducted by Cint in April 2024, April 2025 and August 2025. A total of 4,000 respondents were surveyed across 4 countries. Quotas were placed on age, gender, and place of residence to achieve a nationally representative sample among users.
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