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6 Best alternatives for Shopify Reviews app: Boost confidence

Reading Time: 7 minutes

Shopify is discontinuing its Product Reviews app on May 6, leaving long-standing users looking for Shopify Product Reviews alternatives.

For the many businesses using Shopify Product Reviews to collect reviews as part of their marketing, this news is concerning. It means looking for adequate alternatives, and potentially facing the loss of existing reviews.

Even if this news hasn’t hit your radar yet, we understand the importance of finding a new review app to scale your business — and we’ve got you covered. 

In this article, we’ll show you the 6 best alternatives that will help you in collecting and managing your reviews. 

Read on to discover them. 

Why seek alternatives to Shopify’s Reviews app?

While Shopify’s review system has served businesses effectively, it’s not without its limitations. One of the main concerns among users is the app’s credibility. Shopify allows store owners to delete any reviews they’re not satisfied with, which some users feel can undermines customer trust and loyalty. 

Additionally, the app lacks advanced features such as in-depth customization options, detailed analytics, and so on. 

Naturally, for those on the lookout for more customizable platforms for their users, seeking more credible and feature-rich apps is necessary. 

Try Omnisend’s new product reviews feature now and transform customer feedback into growth

Criteria for evaluating

When searching for the best Shopify reviews app alternative, it’s important to remember that it’s not a one-size-fits-all situation. 

To help you identify the most appropriate solution for your store, we’ve analyzed other reviews, checked user feedback, and personally tested the apps, focusing on the most crucial aspects: features, ease of use, and cost.

6 best alternatives for Shopify reviews app

With more than 190 product review applications available on the app store, selecting the best Shopify reviews alternatives can be challenging. That’s why we’ve compiled a list of Shopify Product Reviews alternatives that could be the perfect choice for your business. They are:

1. Omnisend

Shopify Reviews app alternative Omnisend
Image via Omnisend

Omnisend’s product reviews feature is a great pick if you’re looking for an easy way to showcase your customer feedback. It’s simple to use with online stores, and affordably priced to fit almost any budget.

  • Feature set

    Omnisend’s app has an impressive set of excellent features up its sleeve. For example, you can create audience segments based on review ratings to target your customers better.
  • Ease of use

    Setting up Omnisend’s Product Reviews is incredibly smooth and straightforward. Even if you’re new to this, you’ll find this Shopify reviews alternative intuitive and easy to use.
  • Pricing

    Omnisend’s pricing is designed to scale with your business — from a free tier to enterprise solutions, making it one of the top Shopify Product Reviews alternatives.

    If you’re not a full-time user, its free plan is generous enough for small businesses, so there’s really nothing to lose by giving it a try.
  • Customer support

    Priding itself on the excellence of its 24/7 award-winning customer support, Omnisend stands out among other Shopify review competitors by making sure that your transition is quick and seamless.
  • User reviews

    If you’ve been collecting customer reviews for any length of time, the last thing you want is to lose them all and start from scratch again. The good news is Omnisend displays your existing reviews, so newcomers to your brand can still see how much past customers trust you.

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    2. Stamped.io

    Shopify Reviews app alternative Stamped.io
    Image via Stamped

    Stamped.io offers a unique angle with its ability to collect reviews through SMS, aligning with modern customer habits. They’ve got a free plan too, which is excellent if you’re just starting.

    • Feature set

      With this Shopify reviews alternative tool, you can ask for reviews via SMS, enabling you to engage with customers directly on their mobile devices. Plus, you can get photo and video reviews, especially if you go for the higher-tier plans.
    • Ease of use

      The platform boasts an intuitive setup process, making the implementation of the review system a breeze. You’ll easily achieve simple navigation and management of customer reviews and user-generated content.
    • Pricing

      Stamped.io offers a range of plans, including a free plan with basic functionality, and scaling up to meet enterprise requirements, positioning it as a competitive option among Shopify Product Reviews alternatives. Neverthless, it’s important to note that you’ll need the Business plan for features such as video reviews.
    • Customer support

      Although their customer support is known to be prompt and helpful, always a comforting thought during the setup of a critical tool, some advanced support features are reserved for higher-tier plans only.
    • User reviews

      Most businesses that have implemented Stamped.io praise the improvements in customer engagement and the ease of collecting reviews. However, some users point out the limitations of its short free trial and the necessity for a premium plan for full access to features.

    3. Ali Reviews

    Shopify Reviews app alternative Ali reviews
    Image via Ali Reviews

    For Shopify store owners dealing with a sizable inventory, Ali Reviews offers a strong helping hand in importing reviews and customization. Nevertheless, it does come with some limitations in comparison to other Shopify review competitors.

    • Feature set

      Strong in its ability to import existing reviews, Ali Reviews is great for stores transitioning from other platforms or wanting to secure their review data. It also offers extensive customization options for the review display.
    • Ease of use

      Although it’s a powerful tool, some people find that it might take a bit more time to learn how to use everything it offers compared to other options.
    • Pricing

      The app offers a free plan for up to 50 review imports, with the premium version available for those looking for more features.
    • Customer support

      The app’s customer support, while responsive, sometimes struggles with the volume of inquiries.
    • User reviews

      Users love how it handles lots of reviews at once, and the customization options it offers among other Shopify Product Reviews alternatives, but there are instances of slow turnaround times reported.

    4. Growave

    Shopify Reviews app alternative Growave
    Image via Growave

    Growave goes beyond just reviews. It also has an all-in-one marketing approach that extends to loyalty and rewards programs, growing a more engaged customer base.

    • Feature set

      Growave offers a comprehensive suite of tools, including reviews, wishlists, loyalty programs, and social login. Its all-in-one approach is designed to boost customer engagement and build brand loyalty.
    • Ease of use

      While powerful, some find Growave’s dashboard a bit cluttered, which could be overwhelming for first-time users when choosing a new Shopify reviews alternative.
    • Pricing

      With a clear pricing structure and a free plan available, Growave offers an affordable and cost-effective solution for many stores of various sizes.
    • Customer support

      The customer support team at Growave is known for its responsiveness and ability to help out in account setup, making it a great Shopify Product Reviews alternative, but some users have noted occasional delays.
    • User reviews

      Businesses that use Growave appreciate the platform for putting everything customer-related in one place, simplifying customer interaction management. However, some users have mentioned issues with slow load times and system exploits.

    5. Opinew

    Shopify Reviews app alternative Opinew
    Image via Opinew

    Amongst the previously mentioned Shopify product reviews alternatives, Opinew is known for its top-of-the-line review management features, including the option for SMS review requests and integration with Google Shopping.

    • Feature set

      This Shopify reviews alternative tool stands out for its ability to integrate seamlessly with Google Pro Shopping Review Listings, providing a significant boost to a store’s online visibility and credibility.
    • Ease of use

      With a focus on user-friendliness, Opnew is designed to be easy to set up and use, even if you’re not super tech-savvy.
    • Pricing

      Opinew’s pricing is competitive, offering a very generous free plan that could comfortably accommodate smaller stores.
    • Customer support

      The platform provides solid customer support, known for detailed help articles and responsiveness, ensuring users can resolve any issues as soon as possible.
    • User reviews

      Ecommerce businesses love how Opinew helps them get noticed on Google, and they appreciate the thorough customer support, though some note a need for further customization options.

    6. Reviews.io

    Shopify Reviews app alternative Reviews.io
    Image via Reviews

    Reviews.io is excellent in letting you import review content, and getting your Google shopping feeds set up right, making it a go-to solution for businesses thinking long term.

    • Feature set

      Among Shopify review competitors, Reviews.io’s strength is in its feature set, catering to complex needs like multiple review types and product insights.
    • Ease of use

      The usability of Reviews.io can depend on the user’s familiarity with the platform, but it’s generally considered user-friendly.
    • Pricing

      This app has a range of clear pricing plans, suitable for different business sizes and requirements.
    • Customer support

      The support team at Reviews.io is knowledgeable and quick to respond, making sure that you’re never left in the lurch.
    • User reviews

      Retailers using Reviews.io have experienced smooth integrations and have highlighted the app’s capabilities to drive insights. Nevertheless, some users mention a learning curve in fully using its capabilities in comparison to other Shopify product reviews alternatives.

    Wrap up

    Choosing the right review app for your Shopify store is important, and it can have a significant impact on customer trust, engagement, and ultimately your bottom line.

    When selecting a review app, remember to consider your specific needs and goals. Look for an app that aligns well with your store’s strategy, whether that’s through advanced marketing integrations, ease of use, customer engagement, or quick support.

    Elevate your store’s customer engagement and trust with Omnisend today!
    Aistė Jočytė
    Article by

    Aiste is a Jr. Content Marketing Manager at Omnisend. When she's not searching for the perfect synonym or refining her latest copy, you can find her curled up with her cat, binge-watching yet another TV series.