6 best Shopify Reviews alternatives to build customer trust

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Shopify discontinued its Product Reviews app on May 6, 2024, leaving many businesses needing new Shopify reviews alternatives.

If you relied on Shopify Product Reviews to gather and showcase customer feedback, now is the time to find a robust replacement to help you retain and build on your existing reviews.

Even if you weren’t aware of this change yet, securing a new reviews app is essential to continue boosting your brand’s credibility.

In this guide, we’ll walk you through the seven best alternatives that streamline your review collection and management process.

Why seek alternatives to Shopify’s Reviews app?

While Shopify’s review system has served businesses effectively, it’s not without its limitations.

One of the main concerns among users is the app’s credibility. Shopify allows store owners to delete any unsatisfactory reviews, which some users feel can undermine customer trust and loyalty. 

The app also lacks advanced features like in-depth customization options, detailed analytics, etc. 

Naturally, seeking more credible and feature-rich apps is necessary for those on the lookout for more customizable platforms for their users.

6 best alternatives for Shopify Reviews app

With over 190 product review applications on the app store, finding the best Shopify reviews alternatives can be challenging. That’s why we’ve compiled a list of Shopify Product Reviews alternatives that could be the perfect choice for your business. They are:

1. Stamped.io
2. Kudosi
3. Growave
4. Opinew
5. Reviews.io
6. Loox

1. Stamped.io

Stamped.io offers a unique angle with its ability to collect reviews through SMS, aligning with modern customer habits. They also offer a free plan, which is perfect if you’re just starting.

• Feature set: With this Shopify reviews alternative tool, you can ask for reviews via SMS, enabling you to engage with customers directly on their mobile devices. Plus, you can get photo and video reviews, especially with the higher-tier plans.
• Ease of use: The platform boasts an intuitive setup process, making the implementation of the review system a breeze. You’ll easily achieve simple navigation and management of customer reviews and user-generated content.
• Pricing: Stamped.io offers a range of plans, including a free plan with basic functionality for up to 50 monthly review requests and scaling up to meet enterprise custom requirements, positioning it as a competitive option among Shopify Product Reviews alternatives. Nevertheless, it’s important to note that you’ll need the Business plan for features such as video reviews.
• Customer support: Although their customer support is known to be prompt and helpful, always a comforting thought during the setup of a critical tool, some advanced support features are reserved. These features are available for higher-tier plans only.
• User reviews: Most businesses that have implemented Stamped.io praise the improvements in customer engagement and the ease of collecting reviews. However, some users point out the limitations of its short free trial and the necessity for a premium plan for full access to features.

2. Kudosi

For Shopify store owners dealing with a sizable inventory, Kudosi offers a strong helping hand in importing reviews and customization. Nevertheless, it has some limitations compared to other Shopify reviews alternatives.

• Feature set: Strong in its ability to import existing reviews, Kudosi is great for stores transitioning from other platforms or wanting to secure their review data. It also offers extensive customization options for the review display
• Ease of use: Although it’s a powerful tool, some people find it might take a bit more time to learn how to use everything it offers compared to other options
• Pricing: The app offers a free plan for up to 5 review imports, with the Super plan available for those looking for unlimited reviews and more features
• Customer support: While responsive, the app’s customer support sometimes struggles with the volume of inquiries
• User reviews: Users love how it handles many reviews at once and the customization options it offers, but there are instances of slow turnaround times reported

3. Growave

Growave goes beyond just reviews with an all-in-one marketing approach, extending to loyalty and rewards programs that help grow a more engaged customer base.

• Feature set: Growave offers a comprehensive suite of tools, including reviews, wishlists, loyalty programs, and social login. Its all-in-one approach is designed to boost customer engagement and build brand loyalty.
• Ease of use: While powerful, some find Growave’s dashboard a bit cluttered. This could be overwhelming for first-time users when choosing a new Shopify reviews alternative.
• Pricing: Growave offers a clear pricing structure ranging from entry to unlimited plans, with a free trial available. This makes it an affordable and cost-effective solution for stores of various sizes.
• Customer support: The customer support team at Growave is known for its responsiveness and ability to assist with account setup, making it a great Shopify Product Reviews alternative. However, some users have noted occasional delays.
• User reviews: Businesses that use Growave appreciate the platform for putting everything customer-related in one place, simplifying customer interaction management. However, some users have mentioned issues with slow load times and system exploits.

4. Opinew

Amongst the previously mentioned Shopify product reviews alternatives, Opinew is known for its top-of-the-line review management features, including the option for SMS review requests and integration with Google Shopping.

• Feature set: This Shopify reviews alternative tool stands out for its ability to integrate seamlessly with Google Pro Shopping Review Listings, significantly boosting a store’s online visibility and credibility
• Ease of use: With a focus on user-friendliness, Opnew is designed to be easy to set up and use, even if you’re not super tech-savvy
• Pricing: Opinew’s pricing is competitive, with a generous free trial for smaller stores and four paid plans ranging from starter to enterprise
• Customer support: The platform provides solid customer support and is known for detailed help articles and responsiveness, ensuring users can resolve any issues anytime
• User reviews: Ecommerce businesses love how Opinew helps them get noticed on Google, and they appreciate the thorough customer support, though some note a need for further customization options

5. Reviews.io

Reviews.io is excellent at letting you import review content and getting your Google shopping feeds set up right, making it a go-to solution for businesses thinking long-term.

• Feature set: Among Shopify’s reviews competitors, Reviews.io’s strength is its feature set, which caters to complex needs like multiple review types, video reviews, and product insights
• Ease of use: The usability of Reviews.io can depend on the user’s familiarity with the platform, but it’s generally considered user-friendly
• Pricing: This app has a range of clear pricing plans suitable for different business sizes and requirements, ranging from start-up plans to plus plans
• Customer support: The support team at Reviews.io is knowledgeable and quick to respond, making sure that you’re never left in the lurch
• User reviews: Retailers using Reviews.io have experienced smooth integrations and highlighted the app’s ability to drive insights, though some users mention a learning curve in fully utilizing its capabilities compared to other Shopify product review alternatives

6. Loox

Loox is a desirable Shopify reviews alternative, focusing on visual reviews and social proof marketing. You can capture reviews using not only text but photos and video, too.

• Feature set: Loox offers an excellent feature set, offering options for video reviews, Google Shopping, one-click referrals, and unlimited review requests, catering to different needs.
• Ease of use: The usability of Loox can vary, but it’s generally considered easy to use, accessible, and adaptive.
• Pricing: This app has a range of clear pricing plans, from beginner to unlimited plans for different business sizes. A free trial is available.
• Customer support: The support team at Loox is friendly and offers multilingual support. Higher plans come with priority support.
• User reviews: Loox has over 15,000 five-star reviews. Customers report the ease of showcasing reviews across multiple marketing channels. They especially report the benefit of the app’s specialization in photo reviews, making it ideal for visually-driven products.

How to choose the right product review tool for your Shopify store

Choosing the right product review tool for your Shopify store is key to building trust and driving sales. Here are some key factors to consider when selecting the best Shopify reviews alternatives for your needs:

• Budget: Start by determining your budget. While free apps are available, premium options often provide advanced features like automated review requests, rich media support, and in-depth analytics.
• Marketing integration: Look for tools that integrate with your existing marketing stack, such as email marketing platforms or social media channels. This helps you easily share positive reviews, boosting your brand visibility and social proof.
• Customization needs: Consider how much control you need over the look and feel of your review displays. Some apps offer extensive customization options to match your brand’s style, while others are more limited.
• SEO benefits: Opt for a tool that improves your store’s SEO by displaying review snippets and star ratings in search results. This helps attract more organic traffic.
• User experience: A great user experience is vital, especially if you’re not an enterprise level marketer with a huge team behind you. Look for a tool that’s easy to set up and navigate and offers reliable customer support.

Taking these points into consideration, you can find a product review tool that aligns with your business needs and helps scale your Shopify store effectively.

Wrap up

Choosing the right reviews app for your Shopify store is important, and it can have a significant impact on customer trust, engagement, and, ultimately, your bottom line.

When selecting a reviews app, remember to consider your specific needs and goals. Look for an app that aligns well with your store’s strategy, whether through advanced marketing integrations, ease of use, customer engagement, or quick support.