60+ text message template ideas for your business [2025]

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Using a text message template in your marketing is one of the best ways to maintain consistency and engage with your audience at scale.

An advantage of SMS marketing templates is that they’re often optimized with performance data, offering a foolproof way to maximize click-throughs.

Omnisend research shows that automated SMS messages significantly outperform campaign counterparts, with higher click and conversion rates. For instance, in 2024, automated SMS generated 18% of all SMS orders from only 9% of sends. 

A text message template is a crucial component of automated SMS messages, so it pays to use it effectively as part of your strategy.

Join us below to discover 60+ text message templates to increase your sales in 2025. You can also click the links below to jump to the categories that interest you:

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How to create a text message template

Before knowing how to create text templates, let’s discuss “What are SMS templates?”

Simply put, a text messages template is a pre-written message that businesses use for consistent and efficient communication. A well-structured template can save time, ensuring your messages are clear, professional, and aligned with your brand’s voice.

Follow these steps to learn how to create a text message template:

  • Define the purpose: Before writing any SMS, clarify the goal of your message. The text message template should reflect whether you’re sending promotions, appointment reminders, or customer service updates. A clear purpose ensures your message stays concise and relevant.
  • Keep it short and clear: SMS messages have a 160-character limit, so be direct and clear. Start your text message template with a concise greeting, a logo, or an image related to your brand. Use simple language and avoid unnecessary words while maintaining a professional tone. 
  • Personalize when possible: Personalization makes messages more relevant. This includes using dynamic fields like names or past interactions to increase engagement. For example: “Hi (First name), your order is on the way!” or “Hi (First name), thanks for your recent purchase! Here’s 10% off your next order: (Link).” 
  • Include a call to action (CTA): Your text message template should inform recipients what to do next. Whether it’s clicking a link, replying, or visiting a store, a clear CTA improves response rates. “Visit our website,” “Reply to this message,” or “Call us now” are all effective calls to action.
  • Test and optimize: Before finalizing your SMS templates for business, test it on a small audience. Measure open rates, responses, and engagement, then refine as needed. Businesses looking to enhance their SMS lead generation strategy can benefit from optimizing templates based on performance data.

SMS marketing templates: Best practices

SMS marketing is a fantastic channel for sparking impulse buys, reigniting interest in abandoned carts, and creating a sense of urgency around limited-time offers. However, a strategic approach is needed to maximize results. 

Follow these best practices to create professional messages:

  • Obtain consent: Only send texts to customers who have opted to receive your messages — build your subscriber list with website opt-in forms and landing pages
  • Craft with templates: Use a text message template to ensure consistency, save time, and streamline your ecommerce marketing efforts across various customer touchpoints
  • Provide easy opt-out: Always include a simple way for subscribers to unsubscribe, such as replying “STOP” or “Unsubscribe” to your texts
  • Identify your brand: Start your messages by clearly stating your company name to build trust and increase open rates
  • Keep it brief: Craft concise messages within the character limit — include your offer and a strong CTA within the first few sentences
  • Maintain consistency: Establish a regular messaging schedule that keeps your brand current without overwhelming subscribers
  • Offer value: To keep subscribers engaged, send relevant messages like exclusive discounts, early access to sales, or back-in-stock notifications
  • Consider your customer journey: Align SMS touchpoints with key stages of the customer lifecycle, from SMS templates for marketing to post-purchase follow-ups

Expert tip
Harness SMS automation to streamline your ecommerce communications, setting up automated workflows for order confirmations, shipping updates, and abandoned cart reminders to ensure timely messaging throughout the customer journey.

Maximize your SMS ROI

SMS marketing makes it easy for brands to connect with customers, but are you maximizing its potential? Uncover the true influence of text message marketing and how the right text message template can drive engagement and sales.

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SMS marketing templates

Use the SMS text message templates below to boost your sales:

Welcome SMS templates

These are the first text messages you send to your customers to create a great first impression.

Always begin your text messages introducing your brand, and be sure to keep them brief. You can also add an incentive to encourage your recipient to make a purchase, like in the example below:

text message template example: welcome SMS template
Image via Postscript

Here are some marketing SMS text samples you can use to send welcome messages:

Welcome text message template 1

Hi (Name),

I’m (Name), and I’m happy to welcome you to (Company). We’re excited to work with you to help you (Main benefit).

There’s just one more thing you need to do to get started with us.

(Activation CTA)

Copy text

SMS marketing template example

Hi Mike,

I’m Sarah, and I’m happy to welcome you to EcoStyle. We’re excited to work with you to help you find sustainable, stylish clothing that fits your lifestyle.

There’s just one more thing you need to do to get started with us.

👉 Complete Your Profile Here

Welcome text message template 2

Hi (Name),

Welcome to (Company name). I’m so excited to have you on board. I’m here to help you (List of benefits).

As a thank you for joining our community, here’s a small gift! Click here to claim it.

(Access link)

Copy text

Welcome text message template 3

Hi (Name),

Welcome to (Company name). We’re so glad you’re here.

You’re now a part of a community that (Main benefit). We have something for you whether you want to (User interest) or (User interest).

(Join CTA link)

Copy text

SMS marketing template example

Hi Sarah,

Welcome to Glamora. We’re so glad you’re here!

You’re now part of a community that loves unlocking exclusive fashion deals. Whether you want to shop the latest trends or score limited-time offers, we’ve got something for you.

Welcome text message template 4

Hello there,

We’re very glad you joined us. As a thank you, here’s a (X%) discount for your first purchase!

(CTA + website link)

Copy text

Welcome text message template 5

Hello (Name),

Here’s your welcome gift! Enjoy a (X%) discount on your first purchase of (Product/Service).

Don’t miss out! (Link)

Copy text

SMS marketing template example

Hello Evans,

Here’s your welcome gift! Enjoy a 15% discount on your first purchase of our premium summer collection.

Don’t miss out! 

Pro tip: Tailor your welcome message to the audience as much as you can by reminding them what they signed up for.

Thank you SMS templates

Thank you messages allow you to express appreciation to your customers for their recent purchases or interactions with your business. You can also use these as an opportunity to send offers to customers to encourage repeat purchases.

The most impactful thank you messages directly address the recipient by name. Also, mention what you’re grateful for, like in the example below:

Image via Privy

Pro tip: Be sure to keep your thank you message as personalized as possible for maximum impact. Also, keep your tone friendly throughout.

With that said, here are some text message templates for sending thank you messages:

Thank you text message template 6

Hello (Name),

Thank you for choosing (Company)! Here’s a (X%) OFF promo code for your first purchase. Enjoy!

(Opt-out option)

Copy text

SMS marketing template example

Hello James,

Thank you for choosing EcoEssentials 🌿 Here’s a 15% OFF promo code for your first purchase: WELCOME15. Enjoy!

Reply STOP to opt out.

Thank you text message template 7

Hi (Name),

Congratulations on your big purchase!

Here’s a thank-you gift for choosing (Company). Click here (Link) to redeem your gift.

Copy text

Thank you text message template 8

Hi (Name),

Loving your experience with (Company)? As a gift for being our loyal customer, here’s a gift for you! (Link)

Copy text

SMS marketing template example

Hi Seline,

Loving your experience with Mama Mia? As a gift for being our loyal customer, here’s a gift for you!

Thank you text message template 9

Thank you for being a valued customer, (Name)! As a token of our appreciation, here’s a special offer just for you: (Discount/promotion).

Shop now: (Link)

Copy text

Thank you text message template 10

We’re grateful to you for choosing us, (Name)! Your support means the world to us. Enjoy (Discount/promotion) on your next purchase with us as a thank you. Use code (Code) at checkout: (Link).

Copy text

SMS marketing template example

We’re grateful to you for choosing us, Jose! Your support means the world to us. Enjoy a 15% discount on your next purchase with us as a thank you. Use code JOSESHOP at checkout:

Abandoned cart reminder templates

The average cart abandonment rate is 70.19% in 2024. This is a high rate of potentially lost sales, and cart abandonment messages can help you recover part of it.

They encourage your customers to go back to your website and complete their purchases. To make it effective, include:

  • A friendly reminder
  • Link to their cart
  • Coupon or discount
  • A CTA

Here’s an example:

abandoned cart
Image via Omnisend

Here are some great examples of cart abandonment reminder text message templates to get you started:

Abandoned cart text message template 11

Hi there! Looks like you forgot something. Your cart is missing you! Use (Promo code) to get an (X%) discount on your order.

(Link to cart)

Copy text

SMS marketing template example

Hi there! Looks like you forgot something. Your cart is missing you! Use (WELCOMEBACK) to get a 15% discount on your order.

Continue shopping

Abandoned cart text message template 12

Hello (Name). It’s (Company).

We’ve noticed you haven’t finished your order. There are just a few steps left! Click here (Link) to complete.

Copy text

Abandoned cart text message template 13

Hello (Name),

We noticed you’ve left a few things unfinished at (Brand). Use this promo code for an (X%) discount on your order!

Click here (Link) to continue shopping.

Copy text

Abandoned cart text message template 14

Your cart misses you, (Name)! Finish your purchase and enjoy (Discount/promotion) on your order. Shop now: (Link).

Copy text

SMS marketing template example

Your cart misses you, Emily! Finish your purchase now and enjoy a 10% discount on your order. Shop now. 

Abandoned cart text message template 15

You left some fantastic items behind, (Name). Don’t miss out on your favorite (Product/service). Complete your purchase now and get (Discount/promotion). Shop now: (Link).

Copy text

SMS marketing template example

You left some fantastic items behind, Alex! Don’t miss out on your favorite adventure-ready backpacks from TrailBlaze Gear. Complete your purchase now and get free shipping + 10% off. Shop now.

Pro tip: Where possible, create a sense of urgency in your abandonment cart messages. This may seem like a common tip, but it’s easy to forget, and it often works. For instance, you can mention that there are a few items left in stock.

Drive more sales with SMS campaigns using Omnisend’s features for free

Quick sign up | No credit card required

Drive more sales with SMS campaigns using Omnisend’s features for free

Quick sign up | No credit card required

Sales text message templates

The primary goal of sales text messages is to encourage customers to purchase, often within a short timeframe.

You can increase click-throughs using time-limited offers or mentioning limited stock to prompt quick action from customers.

Here’s an example that you can use as an inspiration to craft your cold text message template:

sms example
Image via Omnisend

Here are five sales text message templates to get you started:

Sales text message template 16

Hi (Name), 

Flash sale alert! Get (X%) off all (Product category) for the next (X) hours. 

Don’t miss out! Shop now: (Link)

Copy text

SMS marketing template example

Hi Jordan,

Flash sale alert! 🚨 Get 30% off all sneakers for the next 24 hours.

Don’t miss out! Shop now

Sales text message template 17

(Name), only (X) left in stock! 

Grab your favorite (Product) before it’s gone. 

Use code (DISCOUNT) for an extra (X%) off. Shop now: (Link)

Copy text

Sales text message template 18

VIP alert, (Name)! 

You’ve unlocked exclusive access to our (Season/event) sale. 

Enjoy (X%) off sitewide for the next (X) hours. Shop VIP deals: (Link)

Copy text

Sales text message template 19

Hey (Name), 

Buy one, get one (X% off/free) on all (Product category)! 

Perfect time to stock up on your favorites. Limited-time offer. Shop now: (Link)

Copy text

SMS marketing template example

Buy one, get one 10% off on all skincare essentials!

Perfect time to stock up on your favorites. Limited-time offer. Shop now.

Sales text message template 20

(Name), our (Season) clearance is here! 

Up to (X%) off on (Product categories). Plus, free shipping on orders over (Amount). Clear out our inventory: (Link)

Copy text

SMS marketing template example

Fanny, our Autumn clearance is here! 

Up to 20% off on face moisturizers. Plus, free shipping on orders over $50. Clear out our inventory.

Need help with building an SMS list? Here’s how Divatress grew its SMS subscribers by 70K in eight months.

Order/shipping confirmation text message templates

Keep your customers informed on their order status using order confirmation and shipping alerts. When running an ecommerce business, this can be one of the most common ecommerce SMS templates.

Here are some elements of a confirmation text template:

  • Order number
  • Tracking link
  • Shipping dates
  • Product name

Here’s an example:

order confirmation text message

Let’s take a look at some useful text message templates for order confirmation and shipping alerts:

Order/shipping confirmation text message template 21

Hello (Name),

Your order (Order number) placed on (Date) has been confirmed. We’ll pack and dispatch your products soon! You’ll get the shipping details and a tracking link when we dispatch your order.

Copy text

SMS marketing template example

Hello Alvin,

Your order #4590, placed on October 1, has been confirmed. We’ll pack and dispatch your products soon! You’ll get the shipping details and a tracking link when we dispatch your order.

Order/shipping confirmation text message template 22

Hi (Name),

Thank you for placing an order at (Company)! Your (Product) will be shipped in X (Time) minutes.

Copy text

Order/shipping confirmation text message template 23

Hello (Name),

Your order has been successfully placed. Your order number is (Order number). We’ll update you as soon as we dispatch the items.

Copy text

SMS marketing template example

Hello Merlin,

Your order has been successfully placed. Your order number is #305. We’ll update you as soon as we dispatch the items.

Order/shipping confirmation text message template 24

Hey (Name)! We’re excited to inform you that your order has been shipped via (Shipping method). It’s estimated to arrive on (Estimated arrival date).

Copy text

Order/shipping confirmation text message template 25

Hello (Name). Your order (Order number) is on the way! Check out our website for tracking details.

Copy text

SMS marketing template example

Hello Brenda. Your order #6117 is on the way! Check out our website for tracking details.

Delivery notification SMS marketing templates

Delivery notifications inform your customers about the status of their orders, ensuring they can track and collect their packages promptly. These messages help prevent lost or misplaced deliveries, especially if the package is left at the door or received by someone else. 

Here are some elements that you can include:

  • Order number
  • Recipient name
  • Delivery location
  • Link for reviews/ratings

Listed below are some text message templates you may use for this purpose:

Delivery notification text message template 26

Hi (Name),

Your order (Order number) has been delivered! We’d love to get your feedback. Please let us know how we’re doing at (Link).

Copy text

SMS marketing template example

Hi Cindy,

Your order #FGT204 has been delivered! We’d love to get your feedback. Please let us know how we’re doing (Link).

Delivery notification text message template 27

Hello (Name),

We’re happy to update you that your (Brand name) order has been delivered! Please let us know if you have any questions.

Copy text

Delivery notification text message template 28

Hello (Name),

Good news! Your order has been delivered to (Location). Let us know if you like your (Product name). Rate us here: (Link).

Copy text

SMS marketing template example

Hello Grey,

Good news! Your order has been delivered to 65 Alpha Crescent. Let us know if you like your skating board. Rate us here (Link).

Delivery notification text message template 29

Exciting news, (Name)! Your order (Order number) is ready for pickup at (Location). We appreciate your trust in us.

Copy text

Delivery notification text message template 30

Get ready to enjoy your new (Product), (Name). Your order has been delivered. Share your feedback at (Link).

Copy text

SMS marketing template example

Get ready to enjoy your new hairdryer, Jane. Your order has been delivered. Share your feedback at (Link). 

Birthday SMS templates

Birthday wishes are a way to show appreciation to your customers for their loyalty and offer them an incentive to make a purchase. Be sure to include:

  • Customer name
  • A friendly birthday wish
  • A birthday gift or incentive to buy

Here’s an example of a birthday text message template:

birthday sms
Image via Yotpo

Here are a few examples of text message templates that you can use to send birthday wishes to your customers:

Birthday text message template 31

Happy birthday, (Name)!

We at (Company) hope you’re having a great day. Don’t forget to come by our store for your special birthday discount — (Incentive).

Copy text

SMS marketing template example

Happy birthday, Maria!

We at Sky World hope you’re having a great day. Don’t forget to come by our store for your special birthday discount — $10 off your order.

Birthday text message template 32

Happy birthday from (Company name)!

We hope you’re having a fantastic day, (Name). Come and have (Incentive) on us! Just show this message to your server.

Copy text

Birthday text message template 33

Hey (Name)!

Happy birthday! The (Company name) team wishes you health, happiness, and prosperity! Here’s a gift (Link to the offer) for you.

Copy text

SMS marketing template example

Hey Brian!

Happy birthday! The Fenty’s team wishes you health, happiness, and prosperity! Here’s a gift (Link to the offer) for you.

Birthday text message template 34

Happy birthday, (Name)! Today, we celebrate you with a special (X%) discount on a product of your choice. Pick your perfect gift from our wide range of products here: (Link)

Copy text

Birthday text message template 35

Happy birthday, (Name)! To show our appreciation for the joy you bring to us, here’s an exclusive offer, just for you. Check it out here: (Link)

Copy text

SMS marketing template example

Happy birthday, Alex! To show our appreciation for the joy you bring to us, here’s an exclusive offer, just for you. Check it out here 

More ways to share birthday offers:

Birthday emails: Example & best practices

Booking confirmation text message templates

These are used in the service industry to confirm appointments. For booking confirmation text messages, you can include details like:

  • The service booked
  • Location
  • Date and time
  • Name of the employee providing the service

Here’s an example:

booking confirmation sms
Image via Wix Bookings

Omnisend has a Wix integration that helps synchronize information from your websites, such as contacts, orders, bookings, and other data. It can help you send automated messages and alerts for bookings and other triggers.

Here are some templates to get you started:

Booking confirmation text message template 36

Hi (Name),

Thanks for booking (Appointment type) with (Employee name) on (Date and time). Make sure to come in before (Time).

Copy text

SMS marketing template example

Hi Sam,

Thanks for booking your massage session with Emily on Friday, October 20, at 3:00 PM. Make sure to come in before 2:45 PM to get settled and relaxed.

Booking confirmation text message template 37

Confirmation from (Company). Thanks for booking an appointment with us! We look forward to seeing you on (Date and time).

Copy text

SMS marketing template example

Confirmation from Harry’s. Thanks for booking an appointment with us! We look forward to seeing you on February 15 at 1 PM. 

Booking confirmation text message template 38

Hi (Name). Your appointment at (Company) has been booked for (Date and time). Please reach out to us on (Contact) if you need to reschedule!

Copy text

Booking confirmation text message template 39

Great news! Your booking for (Name) at (Company) has been confirmed. Your chosen date and time is (Date and time). We look forward to seeing you.

Copy text

SMS marketing template example

Great news! Your booking for Sarah at SereneSpa 🌸 has been confirmed. Your chosen date and time is October 25 at 3:00 PM. We look forward to seeing you!

Booking confirmation text message template 40

Confirmation for (Customer name). Your appointment with (Employee name) is on (Date and time). If you wish to reschedule, reach out to us at (Contact).

Copy text

Promotional text message templates

You can use these text messages to send special offers for events and other promotions like:

  • Unique deals
  • Stock clearance sales
  • Limited stock exclusive offers
  • Holiday or seasonal promotions

Here’s an example of a marketing and promotional SMS template:

an example of a promotional message
Image via Omnisend

Check out these SMS marketing templates for promotional messages:

Promotional text message template 41

Hello (Name)!

Good news! Our (Products) are back in stock! We won’t be restocking until (Month). Make sure to grab your (Product) now before they’re sold out: (Link)

Copy text

SMS marketing template example

Good news! Our limited-edition cozy knit sweaters are back in stock! We won’t be restocking until February. Make sure to grab your favorite knitwear now before they’re sold out.

Promotional text message template 42

Hi (Name),

Get your loved ones an unforgettable gift this holiday season! We’re offering a (X%) discount on all our (Product category) items. Get those best-sellers now before the offer ends on (Date)! (Link)

Copy text

Promotional text message template 43

Hi (Name),

Looking for new outfits this summer? Get a (X%) discount on our summer collection. Offer valid till (Date). (Link)

Copy text

SMS marketing template example

Hi Benny,

Looking for new outfits this summer? Get a 10% discount on our summer collection. Offer valid till September 1.

Promotional text message template 44

Hello (Name)! Our Black Friday sales are just around the corner! We’ve prepared the very best deals just for you. Check them out here: (Link)

Copy text

Promotional text message template 45

You won’t want to miss this massive sale, (Name). Get your favorite products for an exclusive price between now and (Date). Don’t wait too long — stocks are limited! (Link)

Copy text

SMS marketing template example

You won’t want to miss this massive sale, Felix. Get your favorite products for an exclusive price between now and June 12. Don’t wait too long — stocks are limited!

Pro tip: Always make your promotional text messages actionable by providing a clear call to action. Provide links back to your website or social media pages for them to engage with your brand.

New product launch templates

The high open rate of SMS campaigns makes them ideal for new product launches. Your product launch message will reach more people, making it successful.

Start off your SMS with a captivating opening message. You can give your SMS subscribers a sneak peek into the new product or website using an image or GIF, as shown in the new product launch text message sample below:

product release SMS
Image via Omnisend

It builds excitement for the new launch.

You can also incentivize your SMS subscribers to engage with the new launch by offering a discount.

Here are some sales text message examples you can use when launching a new website or product:

New website launch text message template 46

Hey, (First name)! We’ve got exciting news — our brand new website is live! Check it out now for exclusive deals on all your favorite (Products/services). Hurry, offers end (Date/time): (Link).

Copy text

SMS marketing template example

Hey, Van! We’ve got exciting news — our brand new website is live! Check it out now for exclusive deals on all your favorite summer styles. Hurry, offers end this Sunday, October 15.

New website launch text message template 47

We’ve leveled up, (First name)! It’s now easier than ever to browse and shop all our (Products/services). Plus, get (Discount/promotion) on your first purchase. Experience the power of our new website at (Link).

Copy text

New website launch text message template 48

Big news, (First name)! Our website just got a makeover, and it’s better than ever. Explore a world of possibilities with unbeatable deals on (Products/services) you’ll love. Plus, get (Discount/promotion) on your first purchase. Shop now: (Link).

Copy text

New product launch text message template 49

Ready for some retail therapy, (First name)? Check out our amazing new arrivals and get (Discount/promotion) on your first purchase. Shop now: (Link).

Copy text

SMS marketing template example

Ready for some retail therapy, Mira? Check out our amazing new arrivals and get 20% off on your first purchase. Shop now.

New product launch text message template 50

Summer’s almost here, (First name)! Get your wardrobe ready with our latest revolutionary collection. Shop now and get (Discount/promotion). Visit us at (Link).

Copy text

New product launch text message template 51

Ready to upgrade your (Product/service), (First name)? Get the latest and greatest from (Company name) and get (Discount/promotion). Shop now: (Link).

Copy text

SMS marketing template example

Ready to upgrade your home office setup, Jake? Get the latest and greatest from ErgoWorks and get 20% off ergonomic chairs and desks. Shop now. 

Holiday or celebration templates

Piquing interest via your holiday campaigns is quicker and more efficient with SMS marketing.

Most holiday or celebration campaigns are time-sensitive, and the instant delivery of messages makes it a perfect channel.

You can include visuals to draw interest to your message. Here’s an example:

Black Friday special text message
Image via Omnisend

Use these text message templates in your next holiday-themed SMS campaign:

Holiday text message template 52

New Year’s Day: Wishing you love and laughter in (Year), (First name)! Start the year off right with (Discount/promotion) on all our (Products/services). Shop now and make this your best year yet: (Link).

Copy text

SMS marketing template example

Wishing you love and laughter in 2025, Harry! Start the year off right with 10% off all our grain-free snacks. Shop now and make this your best year yet.

Holiday text message template 53

Christmas: Merry Christmas, (First name)! Our holiday sale is in full swing. Get (Discount/promotion) on all our (Products/services) to celebrate the joy of the season with us. Shop now: (Link).

Copy text

Holiday text message template 54

Valentine’s Day: Love is in the air, (First name)! Treat your sweetheart (or yourself!) to something special this Valentine’s Day. Get (Discount/promotion) on our curated selection of romantic gifts. Shop now: (Link).

Copy text

SMS marketing template example

Love is in the air, Julia! Treat your sweetheart (or yourself!) to something special this Valentine’s Day. Get 15% off on our curated selection of romantic gifts. Shop now. 

Holiday text message template 55

Thanksgiving: Happy Thanksgiving, (First name)! We’re grateful for amazing customers like you. As a thank you, enjoy (Discount/promotion) on all our (Products/services). Shop now: (Link).

Copy text

Holiday text message template 56

Halloween: Trick or treat, (First name)! Get into the spooky spirit with our Halloween collection. Plus, get a frightfully good (Discount/promotion) on your first order. Shop now: (Link).

Copy text

SMS marketing template example

Trick or treat, Judy! Get into the spooky spirit with our Halloween collection. Plus, get a frightfully good $20 off your first order. Shop now. 

Customer support templates

Customer support text message templates ensure that all customers receive similar, professional responses to common inquiries.

Your support messages can improve all stages of your customer journey. For instance, you could send automated order status updates for shipping details, video links to tutorials post-delivery, and updates on returns. 

Here’s an example of a shipping confirmation email:

shipping confirmation
Image via Omnisend

Use these SMS templates for efficient customer support:

Customer support text message template 57

(Name), for (Product) issue:

(Step 1)
(Step 2)
(Step 3)

Fixed? If not, reply “CALL” for support.

Copy text

Customer support text message template 58

(Name), thanks for the feedback on (Product). 

5-min call with our team? Reply “YES” to schedule. Your input matters!

Copy text

SMS marketing template example

Peter, thanks for the feedback on our new game series — Rugido. 

5-min call with our team? Reply “YES” to schedule. Your input matters!

Customer support text message template 59

(Name), your awesome (Product) is on the move! 

ETA: (Date)
Track the journey: (Link)

Can’t wait? Reply for more info!

Copy text

SMS marketing template example

Alister, your awesome hiking shoes are on the move! 

ETA: June 25, 2025 

Track the journey: (Tracking link)

Can’t wait? Reply for more info!

Customer support text message template 60

(Name), we’ve got your back! Unusual login detected. 

Was this you? Reply “YES/NO.” Your security is our top priority!

Copy text

Customer support text message template 61

Yay! Your (Product) has landed. Tap here for setup tips: (Link)

Need help? Reply “ASSIST” for support. Enjoy your new (Product)!

Copy text

SMS marketing template example

Yay! Your ZenSound Pro Wireless Earbuds have landed. Tap here for setup tips (Link)

Need help? Reply “ASSIST” for support. Enjoy your new earbuds! 🎧

Survey and feedback templates

Survey text messages help you collect direct feedback from customers about products, services, or experiences.

You could prompt customers to leave public reviews or direct them to survey and feedback pages for internal use. 

SMS is particularly effective for surveys due to its immediacy and high click rates — in 2024, automated SMS had a 12.47% click rate

Here’s an example of an automated message asking for feedback:

survey sms
Image via Omnisend

Check out these templates to craft compelling survey and feedback SMS requests:

Survey and feedback text message template 62

Hey (Name)! Loving your new (Product)? Rate it 1-5 stars (5 being awesome!). Reply with your rating.

Copy text

SMS marketing template example

Hey John! Loving your new foot massager? Rate it 1-5 stars (5 being awesome!). Reply with your rating.

Survey and feedback text message template 63

(Name), on a scale of 0-10: How likely are you to recommend (Brand) to a friend? Reply with your number.

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Survey and feedback text message template 64

(Name), got two mins? We’d love to hear your thoughts! Complete our quick survey: (Link) Your feedback = $5 off your next purchase.

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SMS marketing template example

Mirabel, got two mins? We’d love to hear your thoughts! Complete our quick survey (Survey link). Your feedback = $5 off your next purchase.

Survey and feedback text message template 65

(Name), leave a review to bag a chance at winning $100 — it only takes a minute: (Survey link)

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SMS marketing template example

Mary, leave a review to bag a chance at winning $100 — it only takes a minute (Survey link)

Survey and feedback text message template 66

(Name), how did we do? Please share your thoughts, and we’ll add $10 in-store credit to your account (Survey link)

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Take your SMS marketing campaigns to the next level

With such engaging text message templates, your SMS marketing campaigns will deliver amazing results. All you have to do is make a few edits and customize these text marketing templates for your business.

Having the right SMS marketing tool is the key to making your SMS campaigns and automation successful. With a platform like Omnisend, you can set triggers and have your text messages sent to your subscribers automatically.

You can also easily integrate Omnisend with ecommerce platforms and automatically sync your customer details.

What’s more? Omnisend’s free plan includes some SMS credits to send text messages to your customers. Try it today!

Add SMS to your marketing campaigns with Omnisend and watch your sales soar

Quick sign up | No credit card required

Add SMS to your marketing campaigns with Omnisend and watch your sales soar

Quick sign up | No credit card required

Bernard Meyer
Article by

Bernard is the Sr. Director of Communications & Creative at Omnisend, with a passion for good research, helping ecommerce businesses with their marketing automation needs, and beating absolutely everyone in Mario Kart 64.


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