You have just sent your promotional newsletter to your subscriber list. There’s only an 18% chance that it will ever be opened. Actually, the open rate is often even lower.
In the meantime, an automated order confirmation email is on average opened by 50% of all recipients. See what you’re missing? Looks like you need to revise your strategy.
Table of Contents
1. What Is A Transactional Email?
Transactional emails are email notifications based on customers’ or leads’ behavior and sent to the person automatically. It can be an order confirmation or a shipping update notification. It’s always personal and sent specifically to one recipient.
The main benefits of this kind of messages are better deliverability, and better engagement (open and click rates). More about them read here.
2. What Are The Main Benefits Of Transactional Emails?
How to send transactional emails? The most exciting part is that you don’t need to actually send transactional emails. Once set up, they are delivered automatically. Only you have to make sure that your email tool provides a transactional email service.
3. How to Write Transactional Email: Best Practices
However, well-performing automated emails require careful planning and perfect implementation.
We have identified this untapped opportunity for you, and below we present the top 7 ways to use transactional emails. All you have to do now is overtake and execute them.
(But remember, get your bigger strategy in order first. If you haven’t yet, I’d recommend you read these powerful email marketing automation best practices and strategies.
3.1. Share Discounts
- For The First Purchase. Welcome emails with a discount based on an order amount will help to increase both the value of basket as well as the likelihood of conversion.
- For The Repeat Purchase. Prompt repeat purchases by offering higher discounts that might reduce your markups but that could turn a one-time customer into a repeat customer.
Create urgency by offering limited-time coupons. Tell customers that the coupon expires tomorrow and send a follow-up email the next day reminding them that the offer expires today. End each email with a clear call-to-action. However, don’t over-promote, and balance sales with the brand introduction: set your tone, showcase your values, and product quality.
3.2. Use Cart Abandonment Emails
Almost 70% of your customers leave your site after adding a product to their cart. It’s a widely known metric, so this shouldn’t surprise you.
First, test a friendly reminder that the product is running low and include your store reviews or some other relevant information like a security badge and happy customers’ photos. Don’t be afraid to test out more aggressive promotions with multiple emails offering limited-time coupons, just like in the welcome emails.
3.3. Cross-Sell Items
Order or shipping confirmation letters shouldn’t include only the already purchased product. Transactional emails that include other products have a 20% higher transaction rate than those without other products. The percentages are even higher if the cross-sell products are related to the one just bought.
Use this to your benefit. Feature your bestsellers or top deals.
Combine your emails campaign with Facebook ads and show the same cross-sell products to them on their newsfeed. SocialTimes reports that 22% of customers who saw both email and Facebook ads were 22% more likely to make purchases than those who only received emails.
3.4. Ask for Feedback & Review
Building trust isn’t something you should ignore. According to Reevoo, reviews can produce on average an 18% uplift in sales. When reaching out to customers who bought a particular item, ask them for a review.
Ask for reviews in your shipping confirmation email and in customer follow-up emails.
Use intuitive text review forms with a built-in BigCommerce system or by installing a free Shopify native app. Or, enhance your product information using social reviews with a photo upload feature or Instagram photo feeds.
3.5. Link them to your Social Networks
Include links to your social network accounts, like Facebook or Pinterest. This is a great way to get extra time with your customers and engage with them where they spend most of their online time.
Adding followers to your social networks will further enhance your brand’s social status. Having many followers makes you look more appealing to your customers and their friends.
3.6. Follow-Up with Your Customers
A repeat customer is 9x times more likely to convert than a first time visitor. But don’t be pushy with your repeat customers.
Show your appreciation to the customer. Send a thank-you email immediately after the purchase or schedule one according to your customer’s’ buying cycle. For example, someone who bought a winter coat might want to upgrade his wardrobe and buy a new spring jacket.
3.7. Reactivate Your Customers
Reach out to customers who haven’t made a purchase within the last couple of months. Ask how they are doing and if they have enjoyed your product. Add an extra incentive to buy.
Finally, there are a few technical details to keep in mind: don’t add too much noise. Emails must comply with CAN-SPAM law which requires that transactional content appears first and is the primary message of the letter.
You should also avoid including promotional information in the subject line. It’s all about directly connecting with the customer.
There are many more ideas you could do with your store’s transactional emails. All of them require testing and might be accepted differently by your specific audience.
No matter what you decide to do – don’t make the emails plain and dull; make the emails sell.