Best Marketing Automation Sofware: 6 Tested Tools for 2020
With the current Covid-19 pandemic leading to social distancing, lockdowns and other preventative measures, more and more consumers are moving online to make purchases. The increased traffic, noted by the WTO, is ultimately good news for ecommerce businesses, who can only be encouraged by the further normalization of online shopping.
This new era of ecommerce demands new and more efficient methods of operating—the automation of repetitive marketing functions is no longer optional. Businesses that fail to effectively reach their customers, generate sales, and ship their products quickly will struggle in an increasingly competitive market, whereas those that can deliver the right message to the right customer at the right time will flourish.
According to Social Media Today’s “State of Marketing Automation Survey Report” (2019), 75% of marketers now say they’re currently using at least one type of marketing automation software. This begs the question: what are the best marketing automation tools out there?
This post will look at some well-known marketing automation software platforms, and assess their various pros and cons. This way, you can judge for yourself which might be best for you. But first, let’s have a deeper look at the benefits of marketing automation software, and what kind of features you can expect to find.
Benefits of Marketing Automation Software
According to one survey, 74% of marketers say saving time is the most important benefit of automation software. Freedom from time-consuming, repetitive tasks that are traditionally done manually, such as collecting data and building reports, enables the focus to shift on more productive areas.
Letting automation do all those mundane tasks saves you money too. A monthly, yearly or one-off subscription payment might seem a bit of a luxury at first, but it’s an awful lot cheaper than hiring somebody to do them!
One of the biggest worries for many brands when transitioning to automation was the loss of a ‘personal touch’—automation was clunky and reeked of cold indifference. Things have changed though, thankfully. Workflows are now able to segment audiences based on an impressive array of factors, leading to increased personalization and a better experience for each individual customer.
Gone are the days when you would send a thousand emails out and hope that a few hit the target. According to Omnisend data, automated marketing messages can generate up to ten times more revenue than bulk emails or SMS campaigns! And with improved oversight, you can now tweak and experiment with your campaign in real-time to scale it up or down as needed to achieve your desired results.
Barring extreme misfortune like a power outage or internet crash, automation will not let you down. There’s no “oops I forgot to send that email” or “I didn’t have time to finish that report.” Once you’ve set everything up according to your preferences, you can just let it run and wait for the reports to inform your next move. It really is as simple as that!
Basic Features of Marketing Automation Software
Every platform will have its own unique range of features or areas of specialization, but there are a few essentials that any tool worth its salt will offer. The following basic characteristics are the starting point for any ecommerce business looking to automate.
Gathering Customer Data
Without data, automation is simply not possible. All platforms will offer legal and effective ways to capture comprehensive customer data from a variety of sources while organizing it into an actionable database.
Workflows decide how you engage with customers and respond to their behavior. They begin by identifying customers and directing their attention to your product. The customer is then guided through various stages of a journey of your choosing, finally leading to purchase and continued loyalty to your brand. Workflows are what makes automation so special, and are fully customizable to your particular goals.
Timely and comprehensive reporting is vital when working with automation—you need to see exactly what is working and what could be improved in order to streamline your strategy. Platforms can deliver reports specific to a number of KPIs, allowing you to see the big picture and set goals accordingly.
So, now you know what to look for in the ideal marketing automation platform for your business. The next step is choosing one! To help, we’ve selected 6 of the best on the market—these platforms are popular with marketers all over the world, fairly priced, easy to use, and packed with interesting and innovative features.
Marketing Automation Software Comparison—6 Best Marketing Automation Platforms
The beauty of Omnisend is its specificity—it has been created with the precise needs of ecommerce businesses in mind. This powerful automation software is comfortable in a range of environments, integrating seamlessly with the most popular ecommerce markets such as Shopify, BigCommerce, and Magento, and, as the name suggests, allows you to run your automated workflows over multiple channels at the same time.
This is what really sets Omnisend apart – the power to reach people on their preferred channels. Because let’s face it, email has been great! But it has had its day as the primary channel for ecommerce business. Today’s customers expect a more immersive experience, which the flexibility of Omnichannel campaigns allows for. Omnisend covers both email and SMS, but also integrates things like push notifications, Facebook Custom Audiences, and Google Customer Match, too.
Because it’s made specifically for ecommerce, Omnisend seeks to address the issues that all online marketers run into. For example:
- A relevant Welcome Series to draw attention
- Robust Cart Abandonment strategies for lapsed customers
- Post-Purchase Messaging for building loyalty and encouraging reviews
- Simple and detailed segmentation for creating personalized messaging – leading to better sales and more effective customer retention
Omnisend offers a basic free plan, but it’s more innovative and interesting features are accessible through paid plans only—starting at $13/mo. The best and most popular plan costs $80/mo (paid annually), which gives complete access to all features – allowing you to send out 15,000 emails a month and including $80 in free monthly SMS credits.
HubSpot Marketing Automation
HubSpot is a popular and powerful suite that offers a full platform of marketing, sales, customer service, and CRM software. HubSpot Marketing allows organizations to bring all the tools they use to support their marketing under one umbrella and includes features that help to increase website traffic, convert website visitors into leads, and more.
The vast range of features that HubSpot offers can be quite intimidating to those new to ecommerce – this can be addressed by spending a little time familiarizing yourself with the free resources in the HubSpot Academy. However, it is more than possible to quickly set up simple email list autoresponders and build segmented workflows designed to target specific users with email, live chat, and website messaging.
The biggest advantage of Hubspot is its one-size-fits-all nature – it really is a complete marketing platform of which automation makes up just one aspect. You can easily integrate your whole marketing world on to HubSpot and have complete context over all of your activities in one place.
HubSpot comes in Starter, Professional, and Enterprise packages starting at $40/mo, $800/mo, and $3,200/mo respectively. Marketing automation is available on the Professional and Enterprise packages only.
ActiveCampaign is ideal for customer-focused ecommerce activities. Its signature features help you to identify your target audience through innovative contact and lead-scoring algorithms – customers are giving a rating based on their levels of interaction with your business, which is then used to inform specific workflows based on their requirements.
As well as identifying potential leads and engaged customers, ActiveCampaign also knows how to target those who might need a nudge in the right direction. It can automatically send messages based on when the recipient is most likely to read it, using a powerful machine learning system.
The more you use ActiveCampaign, the more accurate and effective it gets! As well as smart customer behavior predictions backed by data, its comprehensive data analysis allows you to accurately measure the performance of your campaigns and provides analyses that will help you make more informed business decisions.
You can reach customers through email, SMS, Facebook, and on-site messaging – a flexible although not truly omnichannel experience. However, ActiveCampaign is fully compatible with all of the most popular ecommerce apps, including Shopify, Magento, and WooCommerce.
A basic version is available for $9/mo. If you want the fully-stocked version, it starts at $129/mo (paid yearly) and increases depending on how many subscribers you have.
An oldie but a goodie, MailChimp is probably the first thing that comes to mind when considering email or newsletter-based marketing. And for good reason too, these email giants have built a reputation based on a user-friendly interface, generous free features (such as their in-built CRM), and an excellent reporting system.
Having been around for longer than most, MailChimp offers integrations with just about every interface you could think of. Automation features include personalized, targeted emails that are triggered by specific dates, events, or activities; effective abandoned cart series; powerful retargeting tools; and specific product follow-up and category follow-up automations.
If you’re looking to run email-only campaigns, MailChimp’s marketing automation features offer everything an ecommerce business needs in an easy-to-use format. And while it is limited in terms of channel choices, what it does, it does well – making a great entry point for small businesses looking to get started with email automation.
MailChimp offers a free plan, allowing you to send up to 10,000 emails each month to 2,000 different subscribers. Added to this is an Essentials plan, which starts at $9.99/mo for 500 contacts and 500k emails. Standard plan comes with advanced automations for $14.99/mo, while Premium enables full access to all features for $299/mo.
Another platform created specifically with ecommerce in mind, Rejoiner ticks a lot of boxes when it comes to effective and easy-to-use automation.
A comprehensive marketing tool that’s primarily email-based, Rejoiner offers highly personalized cart abandonment & browse abandonment, post-purchase, welcome series, win-back and replenishment email campaigns.
Rejoiner’s true strength lies in its range of services, however. They can tailor-make the perfect package for your business, giving you access to experts in email design and execution, copywriting, campaign management, and strategy development. With these critical aspects of your marketing efforts covered, in addition to effective automation running 24/7 in the background, you really are able to focus your efforts on your overall vision.
With basic packages that start at $95/mo, Rejoiner is not a cheap option. To take advantage of the full range of services that they have become known for, you’ll be looking in the region of $4000-6000/mo. However, with the expertise on offer, a vastly improved ROI could see the product pay for itself in the long run.
Autopilot is a visually-attractive drag-and-drop marketing automation platform with multi-channel marketing capabilities including email, in-app, SMS, Facebook Retargeting, and Google Ads Retargeting.
Autopilot’s key selling point is its emphasis on the customer journey, which is clearly mapped out and easily customizable, based on audience behavior. You can build comprehensive workflows to automatically send messages through multiple channels – at precisely the right time in the customer journey – with reports available at every step of the way so you can check on which journeys are the most engaging.
You can choose any of the ecommerce-specific templates when creating your own customer journey, or alternatively build from scratch using the intuitive drag-and-drop system that makes it a cinch to map out your triggers wherever you please.
Autopilot’s pricing is based on the numbers on your subscriber list – starting at $49/mo, you can send an unlimited number of emails to a maximum of 2,000 contacts. Optional add-ons like Salesforce integration and expert setup and training are available for additional fees.
What is the best marketing automation software?
Choosing the best marketing automation platform for your business isn’t easy – there are many platforms out there offering a range of useful specializations and unique features. Most of them will offer a free trial or comprehensive personal walkthrough – which you should definitely take advantage of when you have narrowed down your list to just a handful of options. Nothing beats real-world testing when it comes to measuring a platforms’ strengths and weaknesses.
Ultimately, it depends on the overall goals of your business. Are you happy with email only, or do you need the full suite of marketing services? Do you require that extra ‘personal touch’ with your customers, or are you just looking to save time on your daily tasks? Whatever your needs are, you can be sure that the right platform is out there, waiting for you. We hope that this short list goes some way towards helping you find it.