Your online store is like a bustling marketplace, and the best ecommerce apps can keep things running smoothly. Firstly, you need apps that can streamline your operations and grow your sales. You must also consider solutions that provide a seamless shopping experience for your customers.
However, with so many options available, how do you know which ones are ideal for your business?
We want to help you choose the best fit, so we did the heavy lifting for you. Our team meticulously tested various apps and considered several factors like features, scalability, and pricing.
This article will walk you through a list of the 15 best ecommerce apps in 2025. We’ll discuss each app’s features, pros, cons, and pricing. We’ve also included some tips for selecting the right ecommerce apps for your business.
Let’s get started!
Grow your online business with Omnisend’s marketing automation
Omnisend is a powerful ecommerce email and SMS marketing platform. You can create personalized and automated campaigns across multiple channels. This includes email, SMS, and web push notifications.
You can also segment your online store’s audience and track campaign performance. Omnisend integrates with popular ecommerce platforms, including Shopify, WooCommerce, BigCommerce, Wix, and Magento.
And if you’re a Shopify merchant, the app allows you to automatically collect and showcase top customer reviews in your emails and website.
When you’re ready to switch to Omnisend, you can access live support for a hassle-free process.
WooCommerce is one of the best ecommerce apps that’s perfect for small businesses. It’s exclusively designed for WordPress websites with extensive customization options.
For those seeking complete control over customization, migrating to WooCommerce offers significant benefits. It also provides onboarding guidance and technical support.
Key features
No-code ‘Block’ themes for online store customization
Multichannel sales across marketplaces and social platforms
Email marketing automation
WooPayments for handling payments and tracking revenue
Mobile app for managing business on the go
Pros
Easy to use, even for those without technical skills
Shopify is a leading ecommerce app for building, managing, and scaling an online store. You don’t need coding or design experience, as the platform is user-friendly.
Take a look at some top Shopify stores to understand how to build and set up your own Shopify store for success. Whether you’re selling locally or internationally, Shopify provides free tools to grow your business. From its logo maker and QR code generator to shipping label template, the app has got you covered.
Key features
Unlimited product and inventory locations
Customizable apps and integrations
Shopify inbox for responding to customers in real time
A stable, fast, and secure platform with a free SSL certificate
24/7 support and Shopify Point of Sale (POS) Lite for in-person sales
Free label printing and exclusive discounts on shipping rates
Gorgias is a top-rated AI-powered customer service platform. We’ve included it as one of the top ecommerce apps on this list because it’s designed specifically for online businesses. The channels include email, live chat, phone, social media, and more.
The platform also allows you to automate responses and track tickets. There’s one inbox for all support conversations, and it integrates with other apps.
Gorgias helps boost ecommerce sales with personalized customer service and also offers access to courses, webinars, and an online community so you can get all the help you need.
Key features
Unified helpdesk for streamlined communication
AI-driven automation for quicker query resolution
Integration with numerous ecommerce tools for cross-team collaboration
Transform visitors to customers with a full suite of campaigns
Customer insights for personalized service
Pros
Reduces response time and improves customer satisfaction
Excellent filtering and tag systems for organization
Automation for repetitive tasks enhances efficiency
Clean design with a user-friendly interface
Cons
Expensive for small businesses or startups
Reporting isn’t as robust as some of its competitors
Jotform Apps is a no-code app builder that allows you to create useful apps for your brand. With over 700+ ready-made templates, you can get a head start on your ecommerce app.
This tool allows you to collect payments, track submissions, and streamline your workflow with 150+ app integrations. You can also create forms and documents and bundle them together in a branded app that users can download from any device.
Key features
Drag-and-drop online app builder
Ready-to-use app elements, such as image slider and product list
If you’re looking for an app that provides real-time customer support and conversion optimization, LiveChat is your best bet. It allows you to chat with website visitors, answer questions, and provide recommendations.
The app is versatile, user-friendly, and integrates with various ecommerce apps. LiveChat is one of the best ecommerce mobile apps for increasing your conversion rates, customer satisfaction, and brand loyalty.
Key features
Real-time chat capabilities
Seamless integration with ecommerce applications
Canned or pre-written responses to answer common questions
24/7 chatbot and AI automation for common queries and tasks
Robust tracking, reporting, and analytics for insightful engagement
Pros
Real-time customer support
Customizable chat widgets for brand consistency
Flexible and scalable solution
Cons
Expensive for small businesses and startups
Features like email marketing and translation require extra plugins or integrations
Pricing
Starter: $24/month/person
Team: $49/month/person
Business: $69/month/person
Enterprise: Custom pricing, billed annually
LiveChat x ChatBot: Starting at $52/month, billed annually
Shipping is a major consideration for ecommerce businesses. Timely and accurate delivery is a must, as it can lead to repeat purchases. AfterShip simplifies this process by providing a comprehensive platform for managing deliveries across multiple carriers.
Track the status of your online store’s orders from placement to delivery. Moreover, AfterShip’s analytics, insights, and automation tools can optimize shipping operations.
Besides shipping, the platform allows you to create landing pages and popups for your website. It also has a centralized affiliate system for managing referrals and brand advocates.
Key features
Multi-carrier integration with over 1,000 couriers worldwide
Branded tracking pages for a consistent customer experience
Automated email and SMS notifications for increased customer engagement
AI-powered recommendations and estimated delivery dates (EDD)
Pros
Supports over 1,000 carriers globally
User-friendly interface and easy setup process
Enterprise-grade security and privacy
Integrates with the best ecommerce mobile apps
Cons
Limited features on free version
Pricing
AfterShip has two major pricing categories: Post-purchase and Marketing. There’s also a free plan with basic features.
The Post-purchase offers the following services:
Tracking: Starts from $11/month
Returns: Starts from $23/month
Warranty: Custom pricing
Shipping: Starts from $11/month
Protection: Free and custom pricing
EDD: Custom pricing
Green: Custom pricing
Parser: Custom pricing
AfterShip’s Marketing category has the following services and plans:
Email: Starts from $11/month
SMS: Starts from $25/month
Popups and forms: Free
Reviews: Starts from $11/month
Personalization: $9/month
Feed: Starts from $39/month
Page builder: Starts from$39/month
Affiliates: $0 for up to 1000 referrals and 250 affiliate links per year
Other services in the Marketing category include Reviews, Personalization, Feed, Page Builder, and Affiliates.
Spocket is an innovative ecommerce app for dropshipping. It allows ecommerce businesses to source and sell products from reliable suppliers in the US and EU.
The platform allows you to order product samples to test the quality and verify the supplier’s reputation. You can also facilitate fast shipping and list products from verified manufacturers to sell under your brand.
Key features
A vast catalog of high-quality, vetted products
Easy integration with ecommerce stores like Shopify and Wix
Branded invoicing and automated order processing for efficiency
Fast and reliable shipping
Profit margin calculator for valuable financial insights
Pros
User-friendly and versatile app with seamless integrations
Excellent inventory and order management
Automated order fulfillment
Two- to five-day shipping in the EU and the US
Cons
Expensive for beginners
Product packaging can’t be customized
Pricing
Spocket offers a 14-day free trial on all paid plans, allowing you to explore the platform, namely:
Interested in creating engaging and interactive forms, surveys, and quizzes? Typeform is your go-to for lead capturing and gathering customer insights, making it a great tool to have in your ecommerce marketing arsenal.
The app helps you collect feedback, generate leads, and increase conversions.
Key features
Drag-and-drop form editor
Logic jumps and branches for personalizing questions
Embed images and videos to add interactive, visual elements to forms
Conditional email notifications, multiple ending screens, and redirects
Automate and optimize forms with AI
Pros
Intuitive user interface
High response rates and engagement
Flexible and versatile
Enhanced data collection through interactive forms
Integration with popular apps for ecommerce analytics
Cons
Free plan has limitations on responses and features
No offline mode or native mobile apps
Pricing
Typeform offers a free plan and two categories of paid plans, namely Core plans and Growth plans:
Canva is another one of the best ecommerce apps for small businesses. It allows you to create professional graphics and visual content at an affordable price. These range from product images and promotional materials to newsletters, social media posts, and videos.
The tool allows you to create stunning visual content to optimize your ecommerce advertising efforts. You can also use Canva to create a one-page website.
Key features
Simple and intuitive drag-and-drop editor
Over 250,000 free and 600,000+ pro templates
Millions of elements, including royalty-free photos, videos, fonts, and icons
AI-powered tools for designs
Collaboration features for team design projects
Pros
Easy to use
Huge library of templates and media
High-quality and professional designs
Integration with ecommerce apps
Web and mobile app version
Cons
Requires internet connection
It isn’t a vector-based program (not ideal for designing logos)
Pricing
Canva has a free plan, offering access to over one million professionally designed templates and 5GB of cloud storage. If you need more features, you can avail one of its pricing plans.
Individuals/teams
Canva pro: $15/month for one person
Canva teams: $10/month/person (minimum three people)
Hotjar is a website analytics app that provides valuable insight into the behavior of your online store’s visitors. You can track clicks and scrolls to know what visitors are interested in.
This allows you to optimize your website for better user experience and increased conversions. This tool also provides valuable data for targeted marketing.
Key features
Heatmaps for improving webpages
Recordings of real users’ interactions with your online store
AI-powered surveys and feedback for each buying stage
Conversion funnels
Pros
Easy to set up and use
Comprehensive insight into user behavior
Unlimited dashboards for tracking customer metrics
Dashboards can be improved to streamline navigation
Pricing
Hotjar provides a basic, free forever plan, allowing you to track up to 35 sessions daily. You can also avail one of its three paid plans to gain access to advanced features:
Smile.io is a customer loyalty and rewards platform that allows you to build stronger customer relationships. As a result, you can foster customer loyalty and encourage repeat sales.
The app blends seamlessly with your store without any coding. It also integrates with other ecommerce apps so you can promote reward programs on multiple channels.
Key features
Points program for rewarding customers who take action, such as purchasing items
Tiered reward schemes for high-value customers
Referral rewards with easy-to-share links
Monthly reports to track and analyze the success of your loyalty programs
Pros
User-friendly interface for both customers and businesses
Offers various programs that suit varying business needs
Responsive customer support
Cons
Some advanced features are only available on higher-tier plans
Pricing
Switching to Smile.io doesn’t cost anything. You can also take advantage of Smile.io’s free plan if your business gets less than 200 monthly orders. Otherwise, one of these paid plans would be suitable for you:
ReCharge is a subscription management app designed for online stores. It enables you to easily set up and manage membership services and recurring revenue streams.
You can also automate different aspects of the subscription lifecycle to reduce manual errors. ReCharge’s analytical tools allow businesses to track key metrics, such as product performance and churn. These insights guide you in optimizing your subscription strategy.
Key features
Subscription management for creating and scaling recurring revenue
Customer portal for subscribers to manage their subscriptions
Email notifications to announce offers and gifts
A/B testing to identify and optimize what drives the best results
Product recommendations and targeted cross-selling
Inventory and revenue forecasting
Pros
Easy to implement
Offers rich analytics to understand subscriber behavior
Integrates seamlessly with top ecommerce apps like Shopify
Responsive customer support
Cons
May be expensive for small businesses or those with a small number of subscribers
Advanced customization may require a developer
Pricing
Standard: $99/month and 1.25% + 19¢ per transaction
Zendesk is a CRM (customer relationship management) app that’s known for delivering exceptional customer support. This popular app also offers a centralized system for handling customer inquiries across multiple channels, ensuring timely and efficient responses.
You can customize Zendesk’s agent workspace with low to no-code tools to meet your unique business needs. It also allows integration with other ecommerce apps, thereby reducing manual tasks and improving your workflow.
Key features
Multichannel messaging on web, mobile, social, and business apps
Agent AI tools freeing up your human agents
Integrated ticketing system to efficiently track customer issues
Reporting and analytics offer insight into team performance and customer satisfaction
Quality assurance enables you to provide better responses to customers
Pros
Intuitive design for both agents and customers
Automates routine tasks to improve agent productivity
Provides ‘Bring Your Own Key’ (BYOK) encryption options for a secure customer experience
Cons
Advanced customization can be complex for non-technical users
Pricing
Zendesk offers two pricing options:
Zendesk for service
Build your own plan: Starting at $19/month
Suite team: $55/agent/month, billed annually
Suite growth: $89/agent/month, billed annually
Suite professional: $115/agent/month, billed annually
Suite enterprise: Contact sales
Zendesk for sales
Sell team: $25/agent/month
Sell growth: $69/agent/month
Sell professional: $149/agent/month
Sell enterprise: Starting at $169/user/month
How we test ecommerce apps
Our selection process ensures we recommend only the most effective and reliable ecommerce apps in today’s market. Here are the factors we considered:
Functionality: Each app’s features were carefully assessed, ensuring they match the core needs of ecommerce businesses. Automation, customization, analytics, and integration with other ecommerce apps were prioritized.
User-friendliness: We selected apps with an intuitive interface for better usability. This ensures a streamlined workflow that helps boost your productivity.
Scalability: We focused on ecommerce apps that can grow alongside your online store. Our selections offer flexible plans and the ability to accommodate increasing subscribers, staff, or inventory.
Pricing: Budget is a crucial consideration for businesses, so we evaluated each app’s pricing model. We included a mix of free and paid options, along with transparent pricing structures.
User feedback: We didn’t just rely on our testing process. We also analyzed reviews from real users on the reliable review site G2. This helped us identify apps that are known for their excellent performance and outstanding customer support.
Best ecommerce apps overview
App name
Rating
Pricing
Omnisend
4.5/5
– Free – Standard: $16/month – Pro: $59/month
WooCommerce
4.4/5
Free but includes other costs: – Hosting: Starting at $4/month – Domain name: Starting at $6/year – Themes: $0-$100/year
Post-purchase: – Tracking: Starts from $11/month – Returns: Starts from $23/month – Warranty: Custom pricing – Shipping: Starts from $11/month – Protection: Free and custom pricing – EDD: Custom pricing – Green: Custom pricing – Parser: Custom pricing
Marketing: – Email: Starts from $11/month – SMS: Starts from $25/month – Popups and forms: Free – Reviews: Starts from $11/month – Personalization: $9/month – Feed: Starts from $39/month – Page builder: Starts from$39/month – Affiliates: $0 for up to 1000 referrals and 250 affiliate links per year
– Standard: $99/month and 1.25% + 19¢ per transaction – Pro: $499/month and 1% + 19¢ per transaction – Custom: Tailored pricing
Zendesk
4.3/5
Zendesk for service: – Build your own plan: Starting at $19/month – Suite team: $55/agent/month, billed annually – Suite growth: $89/agent/month, billed annually – Suite professional: $115/agent/month, billed annually – Suite enterprise: Contact sales
Bernard is the Sr. Director of Communications & Creative at Omnisend, with a passion for good research, helping ecommerce businesses with their marketing automation needs, and beating absolutely everyone in Mario Kart 64.
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